Effective Date: 27 July 2026
Meadows Life Chiropractic Health & Wellness Centre (ABN: 11 108 143 719) (“we”, “us”, or “our”) respects your right to privacy and is committed to safeguarding the personal information of our patients, clients, and website visitors. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs).
By engaging our services, visiting our practice, or using our website (www.meadowslifechiro.com.au), you consent to the collection and use of your information as described in this Policy. We encourage you to read this Policy carefully and contact us if you have any questions.
Meadows Life Chiropractic Health & Wellness Centre is a registered chiropractic and wellness practice located at 31 Central Avenue, Altona Meadows VIC 3028. Our practice provides chiropractic care, remedial massage therapy, infrared sauna services, and associated health products.
For privacy enquiries, please contact our Practice Manager:
31 Central Avenue, Altona Meadows VIC 3028
We collect personal information that is reasonably necessary for providing chiropractic and health services. This may include:
We only collect sensitive information (such as health information) with your consent, or where permitted or required by law.
We collect personal information in several ways:
Where it is lawful and practicable to do so, you have the option of not identifying yourself or using a pseudonym when interacting with us. However, this may limit our ability to provide certain services to you.
We use your personal information for the following purposes:
We will not use your information for purposes unrelated to those listed above without first obtaining your consent, unless required or permitted by law.
As a healthcare practice, we collect and handle health information which is classified as sensitive information under the Privacy Act 1988 and the Health Records Act 2001 (Vic). This information is collected solely for the purpose of providing appropriate health services to you.
Your health information is kept strictly confidential and will only be used or disclosed in the following circumstances:
We comply with obligations under the Health Records Act 2001 (Vic) and the Health Privacy Principles applicable to Victorian health service providers.
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
Where we disclose your information to third-party service providers, we take reasonable steps to ensure they handle your personal information in accordance with the Australian Privacy Principles.
We take the security of your personal information seriously. Your information is stored securely in electronic and/or paper-based records management systems. We implement a range of security measures including:
Clinical records are retained in accordance with the Health Records Act 2001 (Vic) – generally for a minimum of 7 years from the date of last service (or until a child patient turns 25, whichever is longer).
Despite our best efforts, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you provide your information at your own risk. In the event of a data breach that is likely to result in serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.
You have the right to request access to the personal information we hold about you and to request corrections where that information is inaccurate, incomplete, or out of date.
To make a request, please contact us in writing at the details provided in Section 1. We will respond to your request within 30 days. In some circumstances, we may be unable to provide access (for example, where doing so would pose a serious threat to the health or safety of another person, or where an exemption under the Privacy Act 1988 applies). We will advise you in writing if access is refused and the reasons for that refusal.
We do not charge a fee for making an access request, however we may charge a reasonable fee to cover the cost of providing access (e.g. photocopying, postage). We will advise you of any applicable fee before processing your request.
Our website uses a third-party online booking system to allow patients to schedule appointments. When you use our booking system, you provide personal information that is handled by that third-party provider. We encourage you to review the privacy policy of our booking provider. We select booking providers who comply with applicable Australian privacy legislation.
Appointment reminders may be sent to you by SMS or email. You may opt out of reminder communications at any time by contacting our practice.
Our website (www.meadowslifechiro.com.au) uses cookies and similar tracking technologies to improve user experience and to analyse how our website is used. Cookies are small text files stored on your device.
We may use:
You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of parts of our website.
Users can manage or opt-out of Google’s use of cookies and personalized advertising by visiting the Google My Ad Center.
We operate an online shop via WooCommerce on our website. When you make a purchase, we collect your name, email address, delivery address, and payment details. Payment processing is handled by a secure third-party payment gateway. We do not store your full credit card or payment details on our systems.
Order history and account information for registered shop users is stored securely and is accessible to you by logging into your account.
From time to time, we may send you health-related information, practice news, or promotional material by email or SMS. We will only do this where you have consented to receive such communications.
You may opt out of receiving marketing communications at any time by:
Opting out of marketing communications will not affect the delivery of appointment reminders or essential clinical communications.
Our website may contain links to third-party websites (for example, health information sites or our booking provider). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.
If you believe we have handled your personal information in a manner that does not comply with the Australian Privacy Principles or applicable health privacy legislation, we encourage you to contact us first so we can attempt to resolve your concern.
Please submit your complaint in writing to:
Practice Manager, Meadows Life Chiropractic Health & Wellness Centre, 31 Central Avenue, Altona Meadows VIC 3028, info@meadowslifechiro.com.au
We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you may contact:
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The current version will always be available on our website at www.meadowslifechiro.com.au/privacy-policy. The effective date at the top of this document will reflect when the Policy was last revised.
We encourage you to review this Policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated Policy.
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact:
Meadows Life Chiropractic Health & Wellness Centre
31 Central Avenue, Altona Meadows VIC 3028
© 2026 Meadows Life Chiropractic Health & Wellness Centre. All rights reserved.
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