our covid-19 policy

The Steps We're Taking to Keep You Safe through the COVID-19 pandemic

Below are the announcements we’ve made in response to the ongoing COVID-19 Pandemic. We endeavour to keep you updated about changes to our policies and procedures as they develop in order to ensure the safety of everyone.

Thank you for visiting this page and bookmark it to keep up-to-date with our changes.

Friday, 22nd October 2021: All Services are Back!

We are excited to announce that all of our services: Chiropractic, Myotherapy and Infrared Sauna are back from Friday, 22 October 2021!

Yes, all of the services that you’ve been waiting for are once again available for routine, maintenance visits. (i.e. It doesn’t have to be Urgent anymore.)

If you’re new to our practice, we are accepting ALL new client visits too. We will welcome EVERYONE.

We can’t wait to see you and we know that some of you feel the same. We will do our best to schedule you as soon as possible and at a convenient time but understand that spaces will be limited. So if you want to book in, call or book online.

*If you can’t find a suitable time slot, call us on 9394 8888 and we’ll help you find one. We can also add you to our Waiting List for any late cancellations.

So call 9394 8888 today or click on the button below to book your appointment. We look forward to getting you back to your best self. See you soon!

Team PtCookChiro

Dr. Alfie with Activator

Tuesday, 17th August 2021 **SNAP LOCKDOWN 6.2 - 2 MORE WEEKS**

Tuesday, 17th August 2021 – We are still open to provide Chiropractic care to our community with a further 2 weeks of Lockdown being in place as of midnight, Tuesday 17th August 2021.

We are contacting people who are scheduled to come in this week to confirm their appointments and whether or not they should be receiving care at this time.

Our practice hours will remain as per normal at this stage. Visit pointcookchiro.com.au to check our practice hours.

Based on the advice provided by our governing bodies, we are still able to see patients who require immediate, urgent care. That means that we can still see people who have not been to see us before if they need immediate, urgent care, i.e. New Patients. Routine or Maintenance patients cannot be seen at this time and can only be seen once Lockdown restrictions have been lifted. We will keep you informed of any changes to this criteria as they come to hand.

Myotherapy and Infrared Sauna is still not available until Lockdown restrictions are lifted.

If you are needing immediate, urgent care at this stage or unsure whether you can come in for chiropractic care, please call our office on 9315 8888. You can still book Online using the button below but please note that one of our staff may contact you to confirm your eligibility to come in.

Dr. Alfie with Activator

Friday, 18th June 2021 - Further Easing of Restrictions Return of: All Services, All Appointment Types and Normal Hours

The Easing of Restrictions on Friday, 11th June sees the return of all services to all practice members under care. This means people are able to access chiropractic, myotherapy and infrared sauna again.

Drs. Alfie and Guy are available during regular practice hours for chiropractic care.

Lenora, our myotherapist, is available at Point Cook on Tuesdays, Altona Meadows on Thursdays and alternating Saturdays.

We are open until late (7pm) and both practices are open on Saturdays.

To book an appointment, call our offices on 9394 8888 (Point Cook) or 9315 8888 (Altona Meadows) or click here to book online.

Warmest regards,

Team PtCookChiro & MeadowsLifeChiro

 
Easing of Restrictions 11 June 2021

Update: Monday, 7th June 2021 - Ongoing Circuit Breaker Lockdown

We are Open. We are still seeing people who are needing chiropractic care.

 

Dr. Alfie

Dr. Guy

Monday, 7 June

Altona Meadows

Point Cook

Tuesday, 8 June

Point Cook

 

Wednesday, 9 June

Altona Meadows

 

Thursday, 10 June

Closed

 

Friday, 11 June

 

Point Cook

Saturday, 12 June

Point Cook

Altona Meadows

We’re restricting visits for people who are:

  • In an acute condition,
  • Suffering a severe flare-up,
  • Sustained an injury, or
  • Facing a significant deterioration if treatment is delayed.

We will keep you informed and updated for any other further extensions of this lockdown and how this affects your chiropractic care. We will do so through our Newsletter, Facebook and Instagram page. Please follow us on those pages if you haven’t already.

For those people who have appointments booked for next week, we will be contacting you and updating your schedule accordingly. If you’re concerned about your appointment, please call our office on 9394 8888 or 9315 8888. Our phones will be diverted to the active practice on that day.

We wish you well during this time. We’re here to help and, as always, call us if you need someone to speak with. We’re here for you.

Warmest regards,

Team PtCookChiro & MeadowsLifeChiro

 

Update: Thursday, 27th May 2021 - 7-Day Circuit Breaker Lockdown

Our office will be closed during the 7-day Circuit-breaker Lockdown from Friday, 28 May to Thursday, 3 June February. All appointments are being contacted to reschedule to another time after the lockdown.

Dr. Alfie will be available at Altona Meadows from 9am – 7pm on Friday, 4th June. 

Dr. Guy will be available from 9am to 7pm at Point Cook on Friday, 4th June.

We apologise for this inconvenience and the disruption this would bring to those already under our care. We hope that you can hold off until we can resume face-to-face appointments again. We will be posting updates during the Lockdown, particularly if there are any extensions.

Thank you for your patience, we’ve been through this before. Please stay safe and stay well.

Team PtCookChiro and MeadowsLifeChiro

So if you wish to book a chiropractic, myotherapy or infrared sauna session, call us on 9315 8888 or click here to make an appointment.

Update: Saturday, 13th February 2021 - 5-Day Stage 4 Lockdown

The Victorian state government has called for a 5-day, Stage 4 Lockdown from Saturday, 13 to Wednesday, 17th February that makes it compulsory for our office to be closed for face-to-face appointments.

We have contacted those people who are scheduled for appointments on Monday to Wednesday, asking them to reschedule their appointments to Thursday or Friday.

Dr. Alfie will be available at Point Cook from 9am – 7pm on Thursday, 18th February. He will also be available from 9am to midday on Friday, 19th February.

Dr. Guy will be available from 9am to 7pm at Altona Meadows on Thursday, 18th February and at Point Cook from 9am to 7pm on Friday, 19th February.

We apologise for this inconvenience and the disruption this would bring to those already under our care. We hope that you can hold off until we can resume face-to-face appointments again later this week.

Thank you for your patience and please stay safe and well.

Team PtCookChiro and MeadowsLifeChiro

So if you wish to book a chiropractic, myotherapy or infrared sauna session today, call us on 9315 8888 or click here to make an appointment.
 

Update: Thursday, 17th December 2020 - 'Industry Restart Guidelines, December 2020'

In light of further recent updates from the Victorian State Government, entitled ‘Industry Restart Guidelines – Allied Health, December 2020’, we are changing our policies accordingly.

  • The most significant one is that wearing face masks are not mandatory for people visiting our office. However, if you feel more at ease wearing a mask you are most welcome to wear one during your visit. Our practitioners, both chiropractors and myotherapist, will continue to wear face masks to ensure our community’s safety.
  • We maintain all other steps in our CovidSafe Plan, which includes:
    • Maintaining a close record of people visiting our office,
    • Regularly washing and sanitising our hands,
    • Regularly wiping down shared surfaces with disinfectant,
    • Maintaining social distancing in the Waiting Room and other shared areas.
Additionally, Infrared Sauna and Myotherapy services are also now available.
 
So if you wish to book a chiropractic, myotherapy or infrared sauna session today, call us on 9315 8888 or click here to make an appointment.
Dr. Alfie wears a mask against COVID-19-19.

Update: Monday, 19th October 2020 - Allied Health Services, including Chiropractic, are back.

Allied Health Services, which includes Chiropractic, are back to normal operations from today, Monday, 19th October 2020, following Premier Andrews’ announcement on Sunday morning.

We are now able to see anyone wishing to come in for chiropractic care, particularly those who have put their care on hold on commencement of the Stage 4 Restrictions back in August.

At this stage, Remedial Massage and Infrared Sauna services are still not available, however we are keeping an eye out for further changes to the Restrictions in the following weeks.

Our operating hours are:
Monday – Thursday: 9am – 7pm
Friday: closed
Saturday: 9am – 12nn

Call 9394 8888 or click here to make an appointment today.

Dr. Alfie wears a mask against COVID-19-19.

We want to let you know that we are still open and taking all measures to ensure everyone’s safety. These steps include:

–  Practitioners washing hands thoroughly with soap or alcohol-based disinfectant.
–  Chiropractic and massage table contact areas frequently wiped.
–  High contact surfaces around the office (e.g. Reception countertop, benches, etc.) are wiped regularly.
–  We are also asking clients and visitors to the office who have recently been overseas or displaying symptoms of COVID-19 infection to stay away and seek alternative assistance.
–  Monitoring the National and State Departments of Health for updates and advice.

For those who are looking to see a chiropractor or a remedial massage therapist, we are the team to help you. You’re in safe hands and we look forward to speaking with you.

For those who are already seeing us and receiving care, we encourage you to continue with your recommended care plans. Thank you for your continued belief in our team.

If you have any questions or concerns about coming in for care, please call us on 9315 8888.

We are happy to speak with you.

Hand sanitising is only one of the steps we're taking to reduce the risk of spreading COVID-19-19.

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Call us today on 9315 8888 if you have any more questions or click here to book an appointment online.